Returns Policy

RETURNS POLICY
We want you to be completely satisfied with your STL order, but if for any reason you change your mind, we will gladly accept returns within 14 days of receipt. All swimwear must be returned in the original condition it was received. We kindly ask you try on your swimwear over your undergarments.  Only unworn, unwashed, undamaged, unaltered items, in original packaging and with all tags and protective hygiene liner attached will be considered acceptable conditions for a return. If items don't meet these requirements, they will be shipped back at the customers expense.  


DOMESTIC RETURN SERVICE
All returns must be postmarked within 14 days from the day your order is received. Returns shipping fees are the responsibility of the customer and will be deducted from your refund should you use the return label that is provided for you.  For returns from Hawaii, Alaska, Puerto Rico and Canada, the customer is responsible for the cost of return shipping and all associated duties and fees. 
 

TO BEGIN YOUR RETURN
    1. Please email RETURNS@SERIESTHELABEL.COM with your order number in the subject line to request a Returns Merchandise Authorization (RMA) number and shipping label.

    2. Please drop off your package as soon as possible, as items must be postmarked for return within our 14 days policy.  Refunds will not be issued for any returns received past 14 days.

    3. We will notify you by email about your refund once your return has been received and processed by our team.

    4. if you decide to use your own shipping service, please choose a courier that is able to track your package as we can not be held responsible for packages that are lost, delayed or missing.

Please send merchandise to:
Series The Label Studio
3535 35th Street
Long Island City, NY 11106

INTERNTIONAL RETURNS

All international orders are may be returned for site credit only.  Returns shipping fees are the responsibility of the customer and will be deducted from your refund should you use the return label that is provided for you.  Any custom duties, taxes and fees are non-refundable.  Please contact us at returns@seriesthelabel.com to begin your return.

EXCHANGES

If you need to make an exchange, please contact us at RETURNS@SERIESTHELABEL.COM.  Please include your order number in the subject line along with the item you wish to exchange.  If available, we will send you a complimentary returns label to ship back your item.  Exchanges typically take 1-2 business days to process before they ship from our studio.

REFUNDS
Full-priced items may be returned for a refund, exchange or site credit. Your refund will be processed on the original payment method used at time of transaction. Original shipping fees and or Route Package Protection are non-refundable.  Refund processing times may take up 5-10 business days to appear on your bank or credit card statement.  

 
SALE ITEMS + PROMOTIONAL CODES
Items purchased on sale or with a promotional code may be exchanged or returned for site credit only.  This policy does not apply to first-time customers who have used our 10% Welcoming Offer at time of checkout. Items marked "FINAL SALE" are NOT eligible for a return or exchange.

GIFT CARDS
Our electronic gift cards are non-refundable or transferable. 

FAULTY/DAMAGED GOODS
We do our best to ensure that our products arrive to you in perfect conditions, however, in the event that you receive an item that is defective, damaged or incorrect, please notify us via email within three business days of receipt. 

QUESTIONS
Please contact returns@seriesthelabel.com for further assistance.  If possible, please include your order number.