SHIPPING

We currently ship to the Continental U.S and to most International Countries.  

Standard Orders take 1-2 business days for processing and are typically shipped the next business day. Orders placed after 2pm, will be processed the following business day. We offer complimentary ground shipping via USPS within the Continental U.S   If you prefer to expedite your shipping, you may choose this option at checkout for an additional cost. Expedited orders are typically shipped the same day as long as the order is placed before 12pm EST. Shipment times are estimates and Series the Label, LLC. can not be held responsible for any unanticipated delays due to weather or travel.  If you placed an order on PREORDER or WAITLIST, delivery estimates are listed on the individual product page. 

Although we do our very best to keep track of our inventory, in some cases, items may be purchased on backorder and may be delayed.  In the event of any delays, we will notify you via e-mail as soon as possible. Please ensure that delivery information is accurate when placing and order as we can not redirect shipments.  Orders can not be shipped to a P.O Box or APO/FPO address. Orders that have been fully processed can not be canceled or adjusted.  

For all New York orders, a sales tax of 8.875% will apply.

For any additional inquires regarding our policy, please contact us at clientservices@seriesthelabel.com

 

INTERNATIONAL ORDERS

International orders are shipped using FEDEX Priority Mail and typically arrive within 5 business days, however, transit times are estimate and may vary due to travel/weather and custom delays.  Series The Label, LLC is not responsible for any customs, duties or fees incurred on international orders.  We suggest checking with your local customs office about duties and fees that may apply to you.  In the event you refuse to accept your package at customs, or package is undeliverable, you are responsible for all original shipping charges as well as the cost to return the package to our New York Studio.  Upon receipt of your return, you will receive a refund for the amount of the merchandise minus shipping/processing fees.


CLIENT SERVICES

We are here to assist you with any orders, sizing questions or concerns, Monday-Friday, between the hours of 9am-5pm EST (excluding holidays).  

To get in touch with us, please send an e-mail to clientservices@seriesthelabel.com.  All inquiries will be answered within 24hours, if not sooner. 

For further contact information, please visit our CONTACT page.

 

Update July 2018